Authentication issues

Resolve login problems, password resets, and account access issues.

Can’t log in

Forgot password

1. Go to use.runtype.com
2. Click Sign in
3. Click Forgot password?
4. Enter your email
5. Check email for reset link
6. Create new password

Email not recognized

If Runtype says your email doesn’t exist:

1. Check for typos in email address
2. Try signing up—you may not have created an account yet
3. Check if you signed up with Google or GitHub instead of email/password

Wrong password

1. Verify caps lock is off
2. Use password reset if you don’t remember it
3. Try signing in with Google/GitHub if you used OAuth

Google OAuth issues

OAuth error after clicking “Continue with Google”

Solutions:

1. Clear browser cookies and try again
2. Try incognito/private browsing mode
3. Use different browser
4. Ensure pop-ups aren’t blocked

Wrong Google account selected

1. Sign out of all Google accounts
2. Sign in to the correct Google account
3. Return to Runtype and sign in with Google

GitHub OAuth issues

OAuth error with GitHub

Solutions:

1. Verify Runtype has OAuth authorization in GitHub → Settings → Applications
2. Revoke and re-authorize if needed
3. Clear browser cache and retry

Email verification

Didn’t receive verification email

1. Check spam/junk folder
2. Wait 5-10 minutes (emails can be delayed)
3. Add noreply@runtype.com to contacts
4. Request new verification email from dashboard

Verification link expired

1. Go to use.runtype.com and sign in
2. Click Resend verification email
3. Check email for new link

Account locked

If your account is locked after multiple failed login attempts:

1. Wait 30 minutes for automatic unlock
2. Or use password reset to unlock immediately
3. Contact support if issue persists

Two-factor authentication (2FA)

Lost 2FA device

1. Use backup codes provided during 2FA setup
2. If no backup codes, contact support with account verification details

2FA code not working

1. Ensure device time is synchronized
2. Try next code (codes expire every 30s)
3. Use backup code if available

Never share your password or API keys with anyone, including Runtype support. We will never ask for your password.

Session expired

If you’re logged out unexpectedly:

1. Sign in again
2. Sessions expire after 30 days of inactivity
3. Check “Remember me” to extend session

Multi-organization access

Wrong organization showing

1. Click your avatar in top right
2. Select Switch Organization
3. Choose the correct organization

Can’t see expected organization

1. Verify you were invited to that organization
2. Check invitation email for acceptance link
3. Contact organization admin to resend invite

Contact support

If you still can’t access your account:

1. Email support@runtype.com
2. Include:
   • Email address used for account

• Last successful login date (if known)
• Error messages or screenshots

3. Support will help verify and restore access

Next steps

• Creating your account to set up a new account
• Team members and permissions for multi-user access
• Common errors and solutions for other issues